Shipping policy
Shipping Policy
1. Order Processing
- Orders are processed within 1–2 business days after confirmation of payment or order verification.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customers will receive an order confirmation and tracking details once the order is dispatched.
2. Delivery Time
Estimated delivery times within Pakistan:
| Location | Delivery Time |
|---|---|
| Major Cities | 2–4 business days |
| Other Cities & Towns | 3–6 business days |
| Remote Areas | 5–8 business days |
Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.
3. Shipping Charges
- Standard shipping charges are calculated at checkout based on destination and package weight.
- Free shipping may be available on orders above Rs. [Amount].
- Any applicable shipping fees will be displayed before order confirmation.
4. Cash on Delivery (COD)
- COD is available in selected areas across Pakistan.
- Customers must ensure someone is available to receive and pay for the order at the delivery address.
5. Order Tracking
- Once dispatched, customers will receive a tracking number via SMS, email, or WhatsApp.
- Orders can be tracked through the courier partner's tracking system.
6. Delivery Issues
If your order is delayed, damaged, or lost during transit, please contact us within 48 hours of receiving the package. We will work with the courier service to resolve the issue as quickly as possible.
7. Order Changes & Cancellation
- Orders can be modified or cancelled before dispatch.
- Once an order has been shipped, modifications or cancellations may not be possible.
8. Contact Information
For shipping-related questions, contact us:
- Email: derlux.site@gmail.com